eLearning Module: 

Emailing College Professionals

Audience

University and college students 

Tools Used

Problem Overview

After using the Email Ettiquette Handout, the client requested a more in-depth course that could be used in conjuction with the handout to guide students in sending more professional emails to university staff.

Solution Process

Using the handout as a guide, I developed an action map to identify what students needed to be able to do by the end of the course and added further explanation for various sections on the handout. 

Action Map

After the action map was developed, I used Articulate Rise 360 to outline the module. I used Flashcard grids, labeled graphics and scenario blocks as interactive elements. 

Branching Map

In order to create the scenario activity, I used MindMeister to develop an outline of each choice the learner will make in the process of composing an email to a professor.

I color coded the choices and responses: 

After each choice is selected the learner gets feedback on whether they made a poor choice or a good choice. After a good choice, the learner is given feedback and can continue to the next part of the email. After a poor choice, the learning is given the opportunity to try again and select the better choice.